If you wish to shop at Amazon, they're great.
You do however enter into an unspoken agreement with Amazon when you purchase something. You will keep whatever you buy, regardless of quality, for all time, or until you'd like to sell it through Amazon.
Incidentally, you will clearly also wish to buy the same item over and over, or at least numerous very very similar items. Bought a camera? May we recommend cameras for you to peruse? You bought a red kindle cover. Allow us to recommend the yellow, orange, blue and purple ones, and probably the very red one you already bought.
Should you have the audacity to return an item, for any reason, then you have to first complete a number of challenges in order to carry out the return process. Do not contact customer services. Should a representative make contact with a customer, they are immediately fired and all communication destroyed, never to be referred to again. You don't want to have that on your conscience.
You now have the "procuring replacement" lottery to try, should you want one. You may or may not get one, and the price may go up or down at any moment.
If you are returning an item because you had the impudence to dislike something Amazon had lovingly prepared, then you must be penalised. Do not expect to see any of the cost of the item, that belongs to Amazon now.
You could sacrifice a customer service representative, but do not let them end any discourse without evidence that their promised actions have been carried out.
Do not under any circumstances let Amazon decide anything for you. The only time this is in your favour is if you have SHOUTED A LOT and used the words "never" or "play.com" or anything in legalese. Then they may refund a credit card that could even actually be yours.
But as I said, as long as you keep to your end of the bargain and keep whatever you buy, Amazon are great.
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